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moonID.net - Please discuss stuff about moonID hereAnnouncements → A little spring cleaning

Patti CRATR.games
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Posted July 16, 2022, 9:17 p.m.

Hello everyone, some of you may have already noticed that messages from support tickets light up, I am currently in the process of closing all old support tickets that are closed, which means that they end up in our support archive.
You always have access to all your tickets via Support, but for us it's clearer that all closed tickets and those waiting for feedback are no longer mixed together :)

The good thing is that I'm almost done, I'll do the rest tomorrow, if you get the info that your ticket has been updated and you don't have a current support ticket you can safely close it :)

Best regards and happy weekend to you all

Show comments (3)
jbcoops
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Posted July 16, 2022, 10:31 p.m.
Edited by jbcoops July 17, 2022, 9:02 p.m.

i received the following notification on UK 2, 4, 5 and 7:

Dein Ticket #1832 ist aktualisiert worden.

my issue is that i can't login to any of those servers using my Moon ID! i'm wondering if there's a relationship between your housecleaning and my inability to login?

jbcoops
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Posted July 16, 2022, 10:37 p.m.

ok... seems to have been a temporary glitch; i'm logged in now

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Patti CRATR.games
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Posted July 17, 2022, 12:08 a.m.

No, it's not because the tickets have been moved :)
Good that it works again :)

jbcoops
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Posted July 17, 2022, 8:47 p.m.

problem has returned... unable to login to any of the four MG servers

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Patti CRATR.games
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Posted July 18, 2022, 6:36 a.m.

Hello,
please open a support ticket for this : here
Please tell us where exactly the error is and which error message is displayed.

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