moonID is a service provided by
CRATR.games GmbH
Starstraße 2
22305 Hamburg
Germany
Corporate information
Managing Director: Christian von Duisburg
Court of registry: Amtsgericht Hamburg
Trade register number: HRB 164575
VAT number: DE329180848
Responsible for content pursuant to Section 18 (2) of the German Interstate Media Treaty (MStV)
Christian von Duisburg
Starstraße 2, 22305 Hamburg, Germany
Contact (business inquiries only, no support)
E-mail: contact@cratr.games
Support, questions about games or payment issues
Support system: https://moonid.net/support/tickets/
E-mail support: support@CRATR.games
E-mail payment: payment@CRATR.games
E-mail Commissioner for Youth Protection: jugendschutzbeauftragter@CRATR.games
Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Note on external links
Our pages contain links to external third-party websites over whose content we have no control. The respective provider is always responsible for such content. No legal violations were apparent at the time the links were created; should we become aware of any infringement, we will remove the links in question without delay.
Last updated: 3 August 2026
This privacy policy informs you about which personal data we process in connection with the moonID portal, our games (in particular KnightFight and MonstersGame), forums and other services, for which purposes this is done, and which rights you have.
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
CRATR.games GmbH
Starstraße 2
22305 Hamburg
Germany
E-mail: privacy@CRATR.games
Ticket system: https://moonid.net/support/tickets/
We process personal data only to the extent necessary to provide our services, where you have given consent, or where we are legally obliged to do so. The relevant legal bases are:
Your data is protected against unauthorised access and loss through technical and organisational measures. External service providers processing data on our behalf are contractually bound to confidentiality and data security in accordance with Art. 28 GDPR.
Our websites and games are operated by Amazon Web Services (Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg) in data centres within the European Union. A data processing agreement pursuant to Art. 28 GDPR is in place with the provider.
Each time you access our pages, the following data is automatically stored in server log files: IP address, date and time of access, page accessed, volume of data transferred, browser type and version, operating system, and the referring URL.
This processing is based on our legitimate interest (Art. 6 (1) (f) GDPR) in ensuring the stability, security and functionality of our systems. IP addresses and the corresponding access times are stored for a maximum of three months and are then deleted or anonymised.
A user account is required to use moonID and our games. Upon registration, we collect only your e-mail address, username and password. The password is stored exclusively in encrypted (hashed) form.
In the course of use, we additionally process account data, usage data (logins, game progress, game history, game scores) and communication data (messages within the platform).
The legal basis is the performance of the user agreement (Art. 6 (1) (b) GDPR). After your account is deleted, your data is erased unless statutory retention obligations apply.
Alternatively, you can sign in using your Facebook or Google account. In this case, we receive from the respective provider the data required to create your account (in particular your e-mail address and provider ID). For the scope and purpose of data collection by the provider itself, please refer to its privacy policy:
Use of the social login is voluntary; the legal basis is the performance of the agreement (Art. 6 (1) (b) GDPR) at your request.
To ensure fair gameplay, we process usage and connection data (in particular IP addresses with timestamps) to detect violations of the game rules, such as the impermissible use of multiple accounts, automated scripts or attempted fraud.
The legal basis is our legitimate interest (Art. 6 (1) (f) GDPR) in protecting the game operation and other players, as well as the performance of the user agreement (Art. 6 (1) (b) GDPR).
Posts published in our forums and community areas are visible to other users together with your username and the time of publication; depending on the area, they may also be publicly accessible on the Internet. The legal basis is the performance of the agreement (Art. 6 (1) (b) GDPR). Please consider carefully which information you wish to disclose before publishing.
When you contact us via our ticket system or by e-mail, we process the data you provide (name or username, e-mail address, content of the enquiry) to handle your request. The legal basis is the performance of the agreement (Art. 6 (1) (b) GDPR) and our legitimate interest in effective user support (Art. 6 (1) (f) GDPR). Support enquiries are deleted once they have been fully processed, unless retention obligations apply.
When you purchase premium features or virtual goods, we process the data required for processing and billing (order data, chosen payment method, transaction data). Payment processing itself is carried out by external payment service providers (PayPal, Micropayment, DaoPay and Mothership Marketing GmbH as offerwall provider); your payment details (such as credit card number or bank details) are collected directly by the respective provider and are not stored by us.
The legal basis is the performance of the agreement (Art. 6 (1) (b) GDPR) and compliance with legal obligations (Art. 6 (1) (c) GDPR), in particular commercial and tax retention periods of up to ten years. In the event of a payment default, data may be transferred to a debt collection agency (Art. 6 (1) (f) GDPR).
When using an offerwall (earning virtual currency by completing third-party offers such as surveys or registrations), data required to attribute the completed action (in particular your user ID and the completion status) is exchanged between us and the offerwall provider (Mothership Marketing GmbH). Participation is voluntary; the legal basis is the performance of the agreement (Art. 6 (1) (b) GDPR). The respective provider is responsible for data processing within the offers themselves; please refer to its privacy notices.
With your consent (Art. 6 (1) (a) GDPR), we inform you about news, events and promotions by e-mail or in-game message. You may withdraw this consent at any time with effect for the future, for example via your account settings or the unsubscribe link in each e-mail. Irrespective of this, you will receive important contract-related information (such as maintenance announcements or changes to the terms of use) on the basis of Art. 6 (1) (b) GDPR.
We use the Brevo service, provided by Brevo SAS, 8 rue de Londres, 75009 Paris, France, to send e-mails (both newsletters and contract-related notices). A data processing agreement pursuant to Art. 28 GDPR is in place with Brevo; data processing takes place within the European Union. This processing covers in particular your e-mail address and, where technically recorded, information on the opening and click behaviour of sent e-mails, in order to enable delivery and monitor deliverability. The legal basis is your consent (Art. 6 (1) (a) GDPR) for newsletters, and the performance of the contract (Art. 6 (1) (b) GDPR) or our legitimate interest in the reliable delivery of important notices (Art. 6 (1) (f) GDPR) for contract-related communications. Further information is available in Brevo's privacy policy (https://www.brevo.com/en/legal/privacypolicy/).
We use cookies and similar technologies. Technically necessary cookies (for example for login and session management) are used on the basis of Section 25 (2) TDDDG and Art. 6 (1) (b) GDPR; they are required for the operation of the platform.
All non-essential cookies, in particular for advertising purposes, are only set with your consent (Art. 6 (1) (a) GDPR, Section 25 (1) TDDDG). We obtain your consent through our consent management platform (Google "Privacy and messaging"). You can view, adjust or withdraw your choices at any time via the "Cookie settings" link in the footer of our website.
We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to manage the tags deployed on our websites. Google Tag Manager itself does not set cookies and does not process any personal data; it merely ensures that other tags (currently: Google AdSense as described in Section 12) are triggered in accordance with the consent you have given via the consent management platform. Using Google Tag Manager may nonetheless result in a connection to Google's servers, which can involve the transmission of your IP address.
We use the Google AdSense service on our websites and in our games to display advertisements. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
Google AdSense uses cookies and similar technologies (such as web beacons and device identifiers) to deliver advertisements and measure their effectiveness. The data processed includes your IP address, device and browser information, the pages viewed, date and time of your visit, and your interactions with advertisements. In the case of personalised advertising, interest profiles are also created based on your usage behaviour in order to show you advertisements relevant to you.
This processing takes place exclusively on the basis of your consent pursuant to Art. 6 (1) (a) GDPR and Section 25 (1) TDDDG, which we obtain through the consent management platform described in Section 11. If you do not consent to personalised advertising, only non-personalised advertisements may be shown; these may still use cookies for frequency capping and fraud prevention.
As part of consent management under the IAB Transparency and Consent Framework (TCF), advertising technology providers other than Google may also process data. A list of these providers, including their purposes and storage periods, is available in our consent management platform via the "Cookie settings" link in the footer of our website.
Data may be transferred to Google servers in the United States. Google LLC is certified under the EU-US Data Privacy Framework; the transfer is based on the adequacy decision of the European Commission pursuant to Art. 45 GDPR. Standard contractual clauses pursuant to Art. 46 GDPR are used in addition.
Further information is available in Google's privacy policy (https://policies.google.com/privacy) and in Google's information on data use in advertising (https://policies.google.com/technologies/ads). You can manage your Google ad settings at https://adssettings.google.com.
Users known to us to be minors are not shown personalised advertising.
Your data is only transferred to third parties as described in this policy, where you have given consent, or where we are legally obliged to do so (for example to investigating authorities). Transfers to third countries outside the EU or the EEA only take place where an adequacy decision of the European Commission exists or appropriate safeguards pursuant to Art. 46 GDPR (in particular standard contractual clauses) are in place.
We store personal data only for as long as necessary for the respective purposes or as required by statutory retention obligations. Specific periods: server log files for a maximum of three months; account data until the account is deleted; billing-related data for up to ten years in accordance with commercial and tax law; cookie storage periods as indicated in the consent management platform.
Under the GDPR, you have the following rights:
Access (Art. 15 GDPR): You have the right to request information about whether and which personal data we process about you.
Rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate data or the completion of incomplete data.
Erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data, unless statutory retention obligations or other legal grounds prevent deletion. You can also delete your moonID account yourself via the "Data" section of your profile. All game accounts linked to your account must be deleted first.
Restriction of processing (Art. 18 GDPR): You have the right to request the restriction of the processing of your data under the statutory conditions.
Data portability (Art. 20 GDPR): You have the right to receive the data you have provided to us in a structured, commonly used and machine-readable format, or to request its transfer to another controller.
Objection (Art. 21 GDPR): Where we process data on the basis of legitimate interests (Art. 6 (1) (f) GDPR), you have the right to object to the processing at any time on grounds relating to your particular situation. You may object to processing for direct marketing purposes at any time without stating reasons.
Withdrawal of consent (Art. 7 (3) GDPR): You may withdraw any consent you have given at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.
To exercise your rights, please contact us via our ticket system (https://moonid.net/support/tickets/), by e-mail at privacy@CRATR.games, or by post: CRATR.games GmbH, Starstraße 2, 22305 Hamburg, Germany.
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR): You also have the right to lodge a complaint with a data protection supervisory authority. The supervisory authority responsible for us is:
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (Hamburg Commissioner for Data Protection and Freedom of Information)
Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany
https://datenschutz-hamburg.de
Our games and services are intended for persons aged 16 and over. Users known to us to be minors are not shown personalised advertising. For questions regarding the protection of minors, you can reach our Commissioner for Youth Protection at jugendschutzbeauftragter@CRATR.games.
We update this privacy policy when our services or the legal situation change. The current version published on this page applies.
Hamburg, 3 August 2026
Last updated: 3 August 2026
CRATR.games operates the online gaming portal moonID.net ("moonID"). moonID offers a range of online games and other services, including the creation of a profile, participation in blogs and forums, uploading media (photos, texts, games) and the purchase of virtual items or other services. Players and users of moonID are collectively referred to as "Users". "Games" or "Services" refers to the games and/or services offered by CRATR.games.
CRATR.games offers Users Games and Services exclusively on the basis of these Terms and Conditions ("Terms"). Deviating terms of the User do not become part of the contract unless moonID expressly agrees to them in writing.
These Terms apply to the use of the moonID portal and all online Games and Services of CRATR.games. Access is generally via an internet-enabled PC; use via other internet-enabled devices is possible, though functionality and display may be limited.
Questions regarding the establishment of internet access, connection to websites and online games, and third-party software (e.g. browsers) are expressly not covered by these Terms, as these services are not provided by CRATR.games.
1.1 Users1.1.1 CRATR.games offers its Games and Services exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). Use for commercial or other pecuniary purposes is prohibited.
1.1.2 Only individuals who have reached the age of 16 are entitled to use the full scope of Games and Services.
1.1.3 The User confirms upon registration that they are at least 16 years old. If the User is a minor, they additionally confirm that the funds required for paid services have either been provided to them for this specific purpose or placed at their free disposal (Section 110 BGB, the German "pocket money" provision), or that their legal guardian has consented to the respective order.
1.2 Subject Matter, Use and Changes to the Games and Services1.2.1 CRATR.games enables its Users to use the Games and Services provided via moonID on the internet, subject to existing technical and commercial capabilities.
1.2.2 Participation in the Games serves entertainment purposes only.
1.2.3 As part of its Services, CRATR.games stores certain information at moonID.net and enables Users to upload information and create personal profiles that can be viewed by other Users and third parties. Users may also communicate with third parties via the moonID portal, upload and exchange photos, videos, games, music and other media, publish blogs and comments, and rate games, other users, third parties or transactions.
1.2.4 Online use of the Games and Services is enabled through the provision of the necessary applications at the respective URLs. CRATR.games reserves the right to offer its Games on other digital media as well, which may differ in scope from the online versions; the sale of such Games is not subject to these Terms.
Use is restricted to individuals who have created a user account ("Account") in advance. An Account can be created via the moonID portal and grants access to the Games offered on moonID in accordance with Section 1.1.
1.2.5 Registration is completed by filling in the registration form completely and truthfully. Use is permitted from the time CRATR.games creates the Account.
1.2.6 Each User is entitled to create and use one Account on the moonID portal; this generally also applies to individual Games. Details are set out in the respective Game rules. CRATR.games strongly recommends reading these rules, as the use of multiple accounts ("multi-accounting") may result in an immediate ban.
Even where a Game permits more than one Account per User, such Accounts may not communicate or interact with each other in any way ("farming" or "pushing" is prohibited). In particular, an Account may not be used to create advantages for another Account of the same User, such as by transferring items or in-game currency, or by having one Account fight against another Account of the same User.
1.2.7 Once an Account has been created, the User may access the respective Game or Service via the moonID portal or the respective URL.
1.2.8 Access to Games and Services is only permitted via a standard web browser or tools expressly provided or approved by CRATR.games. Use of unauthorised scripts may result in an Account ban. Programs causing excessive server load are prohibited. The use of software such as bots or macros to systematically or automatically control games or individual game functions, or to automatically evaluate game content, is likewise prohibited.
1.2.9 It is prohibited to exploit programming errors ("bugs") for personal gain. Recognised bugs must be reported promptly in the bug forum or by e-mail.
1.2.10 There is no legal claim to the opening of an Account or to the publication of information on moonID.
1.2.11 Current technical requirements for the Games and Services are available on the moonID portal and/or the respective Game websites.
1.2.12 moonID Games and Services are continuously updated, adapted and modified. The User is therefore only granted the right to use the current version of the respective Games and Services.
1.2.13 Use of the basic version of the Games is free of charge. Certain features are only available to paying Users (see Section 7). Services are free of charge unless otherwise stated in the respective service description.
1.2.14 The User has no claim to the continued existence of the Games and/or Services in the form that existed at the time the contract was concluded. CRATR.games reserves the right to discontinue individual Games and/or Services at any time without prior notice or justification. In this case, the User may choose between a credit for use with other moonID Games or Services of their choice, or a refund of payments made in advance for services such as Premium Features. The User's right to terminate the agreement with immediate effect due to unusable Games and/or Services remains unaffected. Further claims by the User are excluded unless expressly provided for in these Terms.
1.3 Virtual Goods and MoonCoins1.3.1 Virtual items, in-game currencies (in particular MoonCoins) and similar digital goods do not constitute assets in a legal sense. The User does not acquire ownership of them but merely a simple, non-transferable right of use within the respective Game.
1.3.2 There is no right to exchange virtual goods for legal tender, except where CRATR.games expressly provides an official channel for doing so.
1.3.3 Upon deletion of the Account, for whatever reason, all virtual goods held on it are forfeited without compensation. Sections 1.2.14 and 8 remain unaffected.
1.3.4 CRATR.games grants Premium Features and virtual goods exclusively according to predetermined, deterministic rules. Random or gambling-like mechanics (such as loot boxes or comparable draws with uncertain outcomes) are not used.
2.1 By submitting the completed registration form, the User makes a binding offer to conclude the contract.
2.2 The contract between CRATR.games and the User is concluded upon activation of the Account by CRATR.games.
2.3 CRATR.games will promptly send the User a confirmation of receipt of the registration to the e-mail address provided. This acknowledgement of receipt does not constitute a binding acceptance of the offer; acceptance and activation may, however, be combined in the same e-mail.
Consumers have a statutory right of withdrawal.
Withdrawal InstructionsYou have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
CRATR.games GmbH, Starstraße 2, 22305 Hamburg, Germany, e-mail: support@CRATR.games
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, although this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of WithdrawalIf you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you.
Premature Expiry of the Right of Withdrawal for Digital ContentYour right of withdrawal expires prematurely in the case of a contract for the supply of digital content not supplied on a tangible medium (e.g. Premium unlocks, MoonCoins) if we have begun performance of the contract after you have
This consent and acknowledgement is requested technically at the relevant point in the order process (e.g. a checkbox).
Model Withdrawal Form(Complete and return this form only if you wish to withdraw from the contract.)
To: CRATR.games GmbH, Starstraße 2, 22305 Hamburg, Germany, support@CRATR.games
I/We hereby give notice that I/we withdraw from my/our contract for the use of the following services/premium features:
Ordered on / received on:
Name of User:
Address of User:
Signature (only if this form is notified on paper):
Date:
End of withdrawal instructions
CRATR.games endeavours to ensure a high level of availability of the Games and Services but does not guarantee any particular minimum availability. Excluded in particular are periods in which servers, individual Games or Services are unavailable due to technical or other reasons outside the control of CRATR.games (force majeure, third-party fault, etc.), as well as periods of scheduled maintenance. CRATR.games's liability for intent and gross negligence in the event of unavailability remains unaffected. CRATR.games may restrict access to its Games and Services where required for network security or the preservation of network integrity, in particular to prevent severe disruptions.
5.1 The User accepts these Terms as binding by submitting the registration application and by using the Games and/or Services. These Terms apply at every login and, in particular, whenever the Games and/or Services are used. The Terms may be printed or saved to digital media before submitting the registration application.
5.2 CRATR.games reserves the right to change or amend these Terms with effect for the future, provided this is necessary and does not disadvantage the User contrary to good faith.
5.3 Changes will be communicated to the User in an appropriate text form, generally by publication on the CRATR.games websites where the Games and/or Services are offered, or by e-mail. Changes will additionally be highlighted to the User at the next login.
5.4 A distinction is made as follows:
a) Changes without material disadvantage to the User (in particular editorial adjustments and changes made solely to implement statutory or regulatory requirements) become effective if the User does not object within 14 days of notification and continues to use the Games and/or Services thereafter. CRATR.games will expressly draw the User's attention, in the notification, to the right of objection, the deadline, and the consequences of failing to object.
b) Material changes affecting the principal obligations of the contract, restricting the User's rights, or leading to a price increase will only become part of the contract with the User's express (active) consent. If the User does not expressly consent, the amended provision will not apply to them; the previous provision remains in effect, or — where this is unreasonable for CRATR.games — either party may terminate the contract with one month's notice. Payments already made that extend beyond the termination date will be refunded on a pro rata basis. Further claims by the User are excluded.
5.5 In the course of notifying the User of such changes, CRATR.games will in particular inform the User of the possibility of objecting, the possibility of termination, the applicable deadline, and the legal consequences of failing to object or consent.
5.6 Unless otherwise provided in these Terms or other agreements with the User, CRATR.games will generally communicate with the User by e-mail. The User will ensure they can receive e-mails at the address provided at registration or subsequently; they are solely responsible for configuring and maintaining their spam filter and for regularly checking this mailbox. CRATR.games reserves the right to correspond with the User using whichever form of communication it deems appropriate.
5.7 When contacting CRATR.games, the User will indicate which Game and/or Service and which Account their enquiry concerns.
6.1 Instructions and rules for the Games and/or Services are published on the moonID portal or on the websites of the respective Games.
6.2 The User is aware that they play together with numerous other Users in online games and communicate with various Users via the moonID portal. Compliance with the rules by all Users is essential for successful interaction. By using the Games and/or Services, the User acknowledges the rules and participation requirements as binding.
6.3 The User will refrain from any activity that could interfere with the proper operation of the Games and/or Services or disrupt successful interaction between Users.
CRATR.games grants Users access to the Games in principle from the creation of an Account (Section 1.2). The User is initially only provided with a basic version of the Game. Creation of an Account and use of the basic version are free of charge. The basic version can be used indefinitely and without functional restriction, without prejudice to CRATR.games's right to discontinue the Game. In the basic version, the User generally does not have full access to all Game features.
7.1.2 Premium FeaturesThe User may obtain, for payment, features not available in the basic version ("Premium Features"). The Premium Features offered may vary from Game to Game; prices, included features, and conditions of use are set out on the respective Game website. Premium Features are generally offered as one-time purchases, whereby the Account is credited once with features or items in accordance with the respective Game rules.
moonID Games are continuously developed. CRATR.games reserves the right to offer new Premium Features at any time and to discontinue individual Premium Features and/or transfer them to the basic version (see Section 7.1.1). If a User has already made advance payment for Premium Features and can no longer use them because they are no longer offered or have been transferred to the free basic version, CRATR.games will, at the User's choice, offer alternative Premium Features or a pro rata refund of the amount already paid. In this case, the User has the right to terminate the contract with immediate effect. Further claims are excluded.
If the User is a minor, they confirm when ordering Premium Features that the funds required have either been provided to them for this specific purpose or placed at their free disposal (Section 1.1.3, Section 110 BGB).
Where access to individual Games is possible via software downloaded to a mobile phone, the provisions on Premium Features apply accordingly to the payment of any costs incurred.
7.1.3 Currently No Recurring PaymentsCRATR.games does not currently offer Premium Features on a subscription basis with automatic renewal; all Premium Features are one-time purchases within the meaning of Section 7.1.2. Should CRATR.games introduce subscription models with recurring payment in the future, supplementary terms will be published, providing in particular for a right of termination exercisable at any time via the website in accordance with Section 312k BGB (a "termination button").
7.1.4 Payment Conditions and Due DateCRATR.games is entitled to require advance payment for the use of Premium Features (see Section 7.1.2). Payment becomes due upon conclusion of the contract and, unless the User has chosen another payment method, will be debited from the bank account or charged to the credit card provided. The amount collected will be shown as "moonID.net" or "CRATR.games" on credit card statements or bank statements.
7.1.5 Adjustment of FeesCRATR.games reserves the right to reduce prices or to offer new products, services or payment methods at any time. CRATR.games is also entitled to change prices with six weeks' notice in text form or by e-mail. Where this concerns a price increase for an already-purchased, continuing service, Section 5.4(b) applies accordingly (active consent required). For other price changes (e.g. for future purchases), notice under the first sentence is sufficient; no right of objection exists in this respect, as the User is not affected other than by simply declining the future purchase.
7.1.6 Offerwall (Third-Party Offers)CRATR.games optionally integrates a so-called offerwall provided by Mothership Marketing GmbH for the purpose of earning virtual currency. Users may earn virtual currency by participating in third-party offers (e.g. surveys, registrations).
Offers in the categories of gambling, dating/matchmaking, and adult content are not shown to, or are excluded for, minor Users.
The respective provider is solely responsible for the content and fulfilment of third-party offers; CRATR.games assumes no liability in this regard. If a completed offerwall action is not credited with virtual currency, the User may contact CRATR.games's own support (Section 1); CRATR.games will clarify the matter with the offerwall provider and assist the User in asserting legitimate claims.
7.2 Late PaymentIn the event of late payment, CRATR.games is entitled to charge default interest at 5% above the applicable base lending rate. CRATR.games is further entitled to discontinue Services and suspend the User's Account in the event of late payment. No further fees for existing obligations accrue during the suspension period. CRATR.games is entitled to charge a processing fee of EUR 5.00 for suspending the Account, notifying the User of the suspension, reactivating the Account, or creating a new Account upon payment in full. The User retains the right to prove that no damage, or a substantially lower level of damage, occurred.
7.3 Direct Debit Reversals, Cancellation FeesIf CRATR.games incurs costs or losses as a result of the User's default or insufficient account funds, for example due to the reversal of a direct debit, the User will bear the bank fees actually incurred by CRATR.games as a result. CRATR.games is entitled to claim the costs of repeated debit attempts in addition to the original fees. The User retains the right to prove that no damage, or a substantially lower level of damage, occurred.
7.4 No Guarantee of PrizesCRATR.games does not guarantee prizes to Users. In particular, Users have no right to claim payment of prizes unless such a claim is expressly provided for in these Terms.
A claim to payment of a prize exists only if CRATR.games has expressly offered or advertised it.
A claim is also excluded where there are indications of technical or legal manipulation or other unlawful conduct. By using the Games and/or Services, the User agrees that CRATR.games may investigate the legitimacy of a prize claim at any time and may withhold payment while such investigation is ongoing. A claim to a prize is also forfeited in the event of a breach of the Game rules; in case of doubt, the burden of proving compliance lies with the User.
7.5 No Set-Off, No Right of Retention, No AssignmentThe User may only set off claims against CRATR.games if their counterclaims are undisputed or have been finally established by a court. The User may only exercise a right of retention in respect of counterclaims arising from the same contractual relationship. Assignment of the User's claims to third parties is excluded.
7.6 ServicesUnless otherwise stated in the service description, Services may be used free of charge. Sections 7.1 to 7.5 apply accordingly to paid Services.
All contracts concluded between the User and CRATR.games run for an indefinite period unless a limited term is expressly provided for in these Terms. Either party may terminate the contract at any time with immediate effect in accordance with the respective termination procedure.
8.2 Account Deletion Due to InactivityIf the User has not used their Account (no login) for 24 months, CRATR.games is entitled to terminate the Account. CRATR.games will give notice at least six weeks before the intended deletion by e-mail to the address on file; a login within this period resets the deadline. Accounts with a paid Premium period still running at the time of the notice are exempt from termination due to inactivity for as long as that period continues.
8.3 Termination for Important ReasonThe right of either party to terminate the contract for an important reason remains unaffected by the foregoing provisions and may be exercised at any time.
Where CRATR.games is responsible for a premature termination for an important reason, the User will receive a pro rata refund of payments already made (in particular for Premium Features) for the period after the termination takes effect. Further claims by the User are excluded unless otherwise provided in these Terms.
CRATR.games is entitled to terminate in particular, but not exclusively, for the following reasons:
It is generally unreasonable to expect CRATR.games to remain bound by the contract in particular where:
Where CRATR.games validly terminates for an important reason, CRATR.games may claim any damage actually proven to have occurred. The User retains the right to prove that no damage, or a substantially lower level of damage, occurred.
8.4 Written Form of TerminationIf the respective Game does not provide a termination option, termination must be declared in text form; e-mail satisfies this requirement. Termination for an important reason must always be declared in text form and must state the reasons for termination.
The User's principal obligation is to pay the applicable fees, unless they use only the basic version of the Games and/or Services (Section 7). The User is further obliged to provide all information requested by CRATR.games at the conclusion of the contract or during its term, completely and truthfully, in particular regarding bank or credit card details. The User undertakes to notify CRATR.games of any changes to this information without delay. The User is obliged to comply with the Game rules. In the event of repeated violation despite warnings, or a serious violation (Section 8.3), CRATR.games may suspend Services immediately without warning and terminate the contract.
9.2 Installation of SoftwareCRATR.games is not liable for damage or data loss on the User's computer caused by the installation of software not originating from CRATR.games.
9.3 Further Obligations of the User9.3.1 CRATR.games provides the available Games and Services online for use via a web browser. CRATR.games does not install any software required on the User's local computer (in particular the operating system, browser, or plug-ins) and provides no support for such installations. The User is solely responsible for maintaining their computer in a condition suitable for use.
9.3.2 The User undertakes to treat all data provided by CRATR.games for accessing the Games and Services (login, passwords) as strictly confidential. The User will inform CRATR.games without delay, preferably in text form, if they become aware or suspect that an unauthorised third party has obtained such data. Where a third party gains access using the User's access data because the User failed to adequately protect their Account, the User must accept responsibility for the resulting actions as if they had performed them personally. CRATR.games is entitled to treat any access using the User's data as access by the User themselves. CRATR.games recommends regularly changing passwords. The User is solely responsible for access to and use of their Account.
9.3.3 Where CRATR.games has justifiable reason to believe that an unauthorised third party is wrongly in possession of access data, CRATR.games may change the access data or suspend the Account without prior notice. CRATR.games will promptly inform the rightful User and will, on request, communicate the new access data without undue delay. The User has no right to demand restoration of the original access data.
9.3.4 The User is not entitled to sell or otherwise transfer their Account to a third party. This does not apply to the sale or transfer of offers expressly created and reserved by CRATR.games for this purpose.
9.3.5 CRATR.games protects its systems against viruses; complete exclusion of virus infection cannot, however, be guaranteed. Unauthorised third parties may also send e-mails in the name of CRATR.games without its consent, which may contain viruses, spyware, or links to harmful content. CRATR.games has no influence over such occurrences. The User agrees to check incoming e-mails from or purportedly from CRATR.games, as well as from other Users, for potential viruses.
9.3.6 The User agrees to follow the instructions of CRATR.games, its employees, agents and vicarious agents, in particular administrators and moderators.
9.3.7 The User will under no circumstances use the account, login name, or password of another User.
9.4 User's Obligations Regarding Uploaded Information9.4.1 The User will exercise due care in selecting information made available to other Users by uploading it to moonID.
9.4.2 The User will not use the Services to distribute content (images, videos, links, names, texts) that is political, religious, insulting, violent, sexist, pornographic or otherwise objectionable in nature, in particular racist or politically extremist content. The User will also not use copyrighted or otherwise legally protected terms, names, images, videos, music, games or other material without authorisation. In case of doubt, the User will promptly remove any content challenged by CRATR.games; CRATR.games is also entitled to remove such content itself. The User will observe all applicable regulations, in particular regarding the protection of minors, data protection, personal rights, protection against defamation, and copyright and trademark law.
9.4.3 The User may not misuse the Services for unlawful or unauthorised purposes. In particular, it is prohibited to use the account names or e-mail addresses of other Users without their express prior consent to send unsolicited e-mails, promotional messages, or for any other commercial purpose.
9.4.4 CRATR.games is entitled to delete content submitted by the User in culpable violation of the above provisions.
9.4.5 CRATR.games is in particular entitled to delete information, in whole or in part, where there is sufficient indication of a breach of these Terms, the instructions and rules of the respective Service, or applicable law. This includes, without limitation:
9.4.6 There is no right to restoration of deleted information. CRATR.games is also entitled to exclude the offending User from further use of the respective Service and, in the case of repeated violations despite written warning, to terminate the User's Account without prior warning. Further claims, in particular for damages, remain reserved.
9.4.7 The User will inform CRATR.games if they become aware of abuse of the Services by other Users or third parties. CRATR.games requests that such information be provided in text form (e.g. e-mail).
9.5 Notice and Action Mechanism for Illegal Content (Art. 16 DSA)9.5.1 Any person may report suspected illegal content uploaded to moonID via the ticket system (https://moonid.net/support/tickets/) or by e-mail to support@CRATR.games. The notice should include the exact location of the content (e.g. link), an explanation of why the content is considered illegal, and the reporting person's contact details.
9.5.2 CRATR.games will process incoming notices promptly, review the reported content, and take a reasoned decision on removal, restriction, or no action.
9.5.3 Where content is removed or restricted as a result of a notice, CRATR.games will inform the affected User of the decision and its essential grounds, unless overriding interests (e.g. ongoing investigations) preclude this. The User may appeal the decision via the ticket system; CRATR.games will review the appeal.
9.6 User's Liability Regarding Uploaded Information9.6.1 The User is solely responsible for all texts, files, images, photos, videos, sounds, music, copyrighted or otherwise protected material, and other information ("Uploaded Information") that they upload to moonID or share with other Users. CRATR.games neither endorses nor approves such information.
9.6.2 CRATR.games has no control over Uploaded Information and does not review it before publication. If CRATR.games becomes aware that specific Uploaded Information is unlawful, it will be removed promptly.
9.6.3 CRATR.games disclaims any liability or warranty with respect to Uploaded Information, in particular regarding its accuracy, completeness, and reliability.
9.7 Copyright9.7.1 The User retains all rights to Uploaded Information. By submitting information to moonID, the User grants CRATR.games a non-exclusive, revocable, royalty-free licence to publicly offer, display, reproduce, and distribute such information.
9.7.2 The User does not grant CRATR.games any further rights to Uploaded Information. CRATR.games is not authorised to use or distribute Uploaded Information outside of moonID.
9.7.3 By submitting information, the User acknowledges that Uploaded Information on moonID is accessible worldwide via the internet.
9.7.4 The aforementioned licence ends once the User deletes the Uploaded Information from moonID.
10.1 CRATR.games provides Games and Services as digital products within the meaning of Sections 327 et seq. BGB. This also applies to services provided free of charge (in particular the basic version), insofar as the User provides personal data as consideration.
10.2 CRATR.games is obliged to provide, during the relevant period, updates necessary to keep the Games and Services in conformity with the contract, in particular security-relevant updates (Section 327f BGB). The User is obliged to install available updates within a reasonable period; if the User fails to do so, CRATR.games is not liable for defects resulting therefrom.
10.3 Where Games or Services deviate from the agreed characteristics, the User has, in respect of paid services, the statutory rights to subsequent performance, price reduction, withdrawal or termination, and damages under Sections 327 et seq. BGB. The User will report defects in text form without undue delay upon discovery, documenting the error messages displayed; before reporting, the User will consult the instructions and available support resources (in particular FAQs and support forums) and will support CRATR.games as far as possible in diagnosing the issue.
10.4 CRATR.games is not liable for defects caused by external influences, improper handling by the User, force majeure, or changes or manipulations not carried out by CRATR.games.
10.5 CRATR.games does not assume any assurances of particular characteristics beyond the statutory warranty rights.
11.1 Insofar as CRATR.games provides its Services free of charge, CRATR.games is liable only for intent and gross negligence. This does not apply to liability for injury to life, body, or health, or where CRATR.games has assumed a guarantee.
11.2 Insofar as CRATR.games provides paid Services, CRATR.games is liable without limitation for intent and gross negligence. In cases of slight negligence, CRATR.games is liable only for breach of material contractual obligations (cardinal obligations) or breach of a guarantee. The foregoing limitations do not apply to liability for injury to life, body, or health, or where a guarantee has been assumed. Liability under the Product Liability Act and under Section 44a of the German Telecommunications Act (TKG) remains unaffected.
11.3 Liability for breach of a material contractual obligation is limited to foreseeable damage.
11.4 Foreseeable damage is limited to EUR 200.00 per Account.
11.5 The foregoing limitation of liability also applies to the personal liability of CRATR.games's staff, agents, and vicarious agents, and in particular to its officers, representatives, and shareholders.
11.6 CRATR.games is liable for advisory services only insofar as they relate to the content of its Games and Services.
11.7 CRATR.games expressly distances itself from the content of any websites to which there are direct or indirect links from CRATR.games sites and assumes no responsibility for such content. The providers of the respective sites are solely responsible for their content.
12.1 Declarations and claims by the User must be submitted to CRATR.games in text form to be valid; this also applies to any waiver of this text form requirement.
12.2 The place of jurisdiction is Hamburg, where the User relocates their domicile or habitual residence outside Germany after conclusion of the contract, or where the domicile or habitual residence is unknown at the time legal action is filed.
12.3 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and German private international law. Where the User is a consumer with habitual residence in another EU member state, this choice of law applies only insofar as it does not deprive the User of the protection afforded by mandatory provisions of the law of their habitual residence (Art. 6(2) Rome I Regulation).
12.4 If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected.
12.5 These Terms are made available in multiple language versions. In the event of discrepancies between the language versions, the German version shall prevail.
12.6 CRATR.games is entitled to transfer rights and obligations under this contract, in whole or in part, to an affiliated company or legal successor. The User will be informed with reasonable notice and may terminate the contract for good cause in the event of a transfer disadvantageous to them.
12.7 Information on the processing of personal data can be found in the separate privacy policy at https://moonid.net/legal_information/#data_privacy.
12.8 The following supplementary provisions apply to test and beta servers (e.g. the MonstersGame test server): progress on test or beta servers may be reset at any time without prior notice. There is no guarantee that progress, purchases, or virtual goods will be transferred to a live server. Claims for data loss on test or beta servers are excluded to the extent permitted by law.
Hamburg, 3 August 2026
CRATR.games GmbHStarstraße 2, 22305 Hamburg, Germany
Managing Director: Christian von Duisburg
Amtsgericht Hamburg, HRB 164575
VAT ID No.: DE329180848