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moonID.net - Please discuss stuff about moonID here → Discussions → Patty

bourritos
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Posted June 7, 2026, 11:59 a.m.

Hello,

When will you be giving back the characters from season 7 International to my family, number 666?

Show comments (1)
LeMaitre
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Posted June 7, 2026, 12:57 p.m.

ça serait bien, oui, car si c'est pour nous faire prendre du retard, ils ont déjà gagnés...

Show comments (1)
Pitty1980
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Posted June 7, 2026, 2:10 p.m.

Those who fight might lose; those who do not fight have already lost.

Only the dead have seen the end of the war.
Mélissa
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Posted June 8, 2026, 11:18 a.m.

Hello everyone,

Thank you "Stach" for your kindness.

I still haven't received my character from the S7 international server, and I haven't received any replies to my email or support tickets either...
I think Dad is right, they don't want [-666-] characters on the S7 international server: why? Maybe we'll find out someday...

But I haven't given up hope that they'll give it back to me.

Hugs and kisses ♥
LeMaitre
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Posted June 8, 2026, 4:38 p.m.

Toujours pas de réponse....
eric-reiter@orange.fr
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Posted June 11, 2026, 11:20 a.m.

Moi non plus, aucune réponse au mail ...
LeMaitre
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Posted June 11, 2026, 11:58 p.m.

Good evening!!!
Is there anyone or an admin still alive here?...
bourritos
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Posted June 15, 2026, 6:40 p.m.

Hello, when will my family be able to retrieve the characters?

Lots of tickets submitted but zero response, administrators please break your silence and restore the characters of my husband, son and daughter !

Awaiting a serious response
eric-reiter@orange.fr
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Posted June 16, 2026, 4:04 p.m.

Salut ,
cela fait deux semaines que l'on attend, soit une réponse par mail, soit par ticket, ou nos personnages...
Cela devient innacceptable de la pars des administrateurs.

Hi,
it's been two weeks that we've been waiting for either a response by email, or by ticket, or our characters...
This is becoming unacceptable on the part of the administrators.

Hallo,
es sind jetzt zwei Wochen, dass wir warten, entweder auf eine Antwort per E-Mail oder per Ticket, oder auf unsere Charaktere...
Es wird von den Administratoren unannehmbar.

Hola,
hace dos semanas que estamos esperando, ya sea una respuesta por correo electrónico, por ticket, o sobre nuestros personajes...
Se está volviendo inaceptable por parte de los administradores.
LeMaitre
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Posted June 23, 2026, 11:22 a.m.

Bonjour,
cela va faire plus de trois semaines, sans nouvelles, que se passe-t-il?

Show comments (1)
Nimoe
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Posted June 23, 2026, 7:37 p.m.

Waouh, toujours pas de réponse ?

L'un de nos joueurs était censé recevoir un message, mais d'après lui, il ne l'a pas reçu.
LeMaitre
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Posted June 30, 2026, 4:37 p.m.

Hello everyone,
Given the response I received—which took three weeks and isn't satisfactory—you should know this:

There is absolutely nothing in the rules stating that playing as a family is forbidden!
Furthermore, you’d be better off kicking out the real cheaters—like the ones who always use the same usernames and are online 24/7.

Anyway, I don't plan on creating a new character on s7int, considering your shady tactics.
Have fun among yourselves—cheaters and Poles alike. There, I said it!
eric-reiter@orange.fr
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Posted June 30, 2026, 8:13 p.m.

Good evening, I understand your frustration, but what drives me crazy is that on top of that, we're told we can recreate characters! But if we're playing as a family, then why were they removed from us and now we're allowed to recreate them?!!!! It's absurd, you deserve an 'OSCAR'... and I give you the golden palm of stupidity.

Bonsoir, je comprend ton énervement, mais moi ce qui me rend "dingue", c'est qu'en plus, on nous dit qu'on peux recréer des personnages! 
Mais si on joue en famille, alors pourquoi nous les a -t-on supprimé et nous permettre d'en recréer?!!!!
C'est absurde, vous méritez un "OSCAR"....et je vous décerne la palme d'or de la bétise.

Show comments (1)
LeMaitre
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Posted June 30, 2026, 8:27 p.m.

No, they deserve the Golden Globe for Best Comic Tragedy.
p_b
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Posted July 1, 2026, 10:17 a.m.

Important caveat at the top here - As long as there was no rules broken -

That's outrageous!

Sorry but if the family is allowed to re-create accounts then there is no logical reason why the original accounts cannot be restored. (other than Cratr not wanting to do the recovery work on the back end).

Support of the players appears to be going downhill massively at the moment via long waits for tickets to be responded to and even long for things to be actioned as well.

Show comments (2)
LeMaitre
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Posted July 1, 2026, 11:52 a.m.

Thanks for your feedback.
It is important that we preserve the integrity of this game, as many players have dedicated years—and money—to CRATR...
There shouldn't be any special treatment or rules that change on the fly based on the administrators' personal preferences.

Show comments (1)
Nimoe
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Posted July 1, 2026, 12:54 p.m.

@LeMaitre

It is important that we preserve the integrity of this game, as many players have dedicated years—and money—to CRATR...
There shouldn't be any special treatment or rules that change on the fly based on the administrators' personal preferences.

Yes, that is certainly the impression one gets, unfortunately.

I hadn't really noticed it as much in previous years—or perhaps the issue simply wasn't as severe back then as it was, particularly at the start of this year. Objectively speaking, when we talk about perception, external stimuli often get mixed up with our own interpretations.

Many players I know have reacted accordingly; they’ve either quit or put their accounts on hold. The warm summer months and vacation season certainly play a role in that decision—whether to return after the break, devote one's free time to other games (there are plenty of options out there), or step away from this kind of leisure activity altogether and focus more on real-life matters again.

You observe things here on the forum and in the game for a while, and then you make your decision.

Many people have done exactly that. And I find that particularly sad—that I’ve lost so many long-time friends here, for instance; player who simply drew a line under it and walked away, even though I always thought they would remain loyal to KF forever. But then again, it was made easy for them to turn their backs on KF for good.
Nimoe
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Posted July 1, 2026, 12:24 p.m.

@p_b

Sorry but if the family is allowed to re-create accounts then there is no logical reason why the original accounts cannot be restored. (other than Cratr not wanting to do the recovery work on the back end).

"Family accounts" can be created, provided an application is submitted beforehand stating that multiple players from the same family are involved. Otherwise, the anti-cheat system flags them as multi-accounts and deletes them.

That’s why I don’t understand why the old accounts aren't restored—especially since the situation is known.

An additional question is: how can the system be made to understand that these are family members, so as to avoid future deletions? How do you input that kind of information into the system? After all, these sorts of "purges" are bound to happen again—one took place just yesterday.

Support of the players appears to be going downhill massively at the moment via long waits for tickets to be responded to and even long for things to be actioned as well.

And then there are those other little issues that haven't been resolved yet—despite the announcement that they would all be handled "in one go." ^^
Patti CRATR.games
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Posted July 1, 2026, 1:39 p.m.

Have fun among yourselves—cheaters and Poles alike. There, I said it!

Well, everything has now been said on the subject, so I’ll bring it to a close once and for all.
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