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moonID.net - Please discuss stuff about moonID here → Announcements → Feedback & Support Just Got a Lot Less Messy

akuryou CRATR.games
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Posted Sept. 1, 2026, 12:27 p.m.

Hey everyone,

Right now, feedback and support are scattered across forums, Discord, tickets, DMs to mods... and it's hard to keep track of. Stuff gets lost, replies take longer than they should, and everyone's time gets wasted chasing the same info across five different places. We want to fix that and be way more efficient about it.

So we're cleaning house. Here's the new setup:

🛠️ Got a bug, idea, or feedback?

That all goes here now → moonid.net/support/feedback

One place, one system, actually tracked. No more "did anyone see my post from three weeks ago."

🎫 Need help with your account, a payment, or reporting a player?

That's a Support ticket → moonid.net/support/tickets

Keep it to the personal stuff so we can actually get back to you fast.

The changes, real quick:

  • Old idea/bug forums → closed.
  • Discord support channel → now a "players help players" zone. Great for quick tips and community wisdom, but it's not going to official support anymore.
  • DMs to mods/staff → please don't. We know it feels faster, but it's a black hole on our end. Use the links above instead.

Thanks for rolling with it 🙌

PS – a few MG fixes snuck in along the way:

  • Fixed: going back after attacking another player was broken
  • Clan member list now sorts properly
  • That big white cookie bubble? Banished to a much quieter "Privacy and cookie settings" link in the footer
Wymiatashi
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Posted Sept. 3, 2026, 7:36 p.m.

** DMs to mods/staff → please don't**

REALLY???!?! THERE ARE PLAYERS WHO HAVE THE DARES TO TALK DIRECTLY TO THE ADMINISTRATORS (CVD, PATTI, TOMMELCHEN)?!?!?! WHAT ARE THEY THINKING!!!!!!!!!!?!?!

I CAN'T BELIEVE THERE ARE SUCH BOLD AND IMPUDENT PEOPLE WHO HAVE THE DARES TO TALK TO GODS!!!

KNIGHTFIGHT IS A GAME THAT HAS OVER 2,000,000,000 USERS. NOT 20 OR 200, BUT 2,000,000,000. HOW CAN YOU TURN YOUR HEADS INTO THE ADMINISTRATORS?!?!?! THEY ARE SO BUSY PEOPLE...

**TO THE KNIGHTFIGHT COMMUNITY: PAY POLITILY AND STAY SILENT! **DID SOMEONE NOT UNDERSTAND SOMETHING? BUY COINS POLITILY AND NEVER, I MEAN, NEVER, WRITE A PRIVATE MESSAGE TO THE CRATR TEAM!!!!!

AGAIN. PAY AND STAY SILENT!!!!!!!! THIS IS WHAT WE HEAR FROM CRATR TEAM.

Show comments (1)
cvd CRATR.games
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Posted Sept. 4, 2026, 11:11 a.m.

⚔️ Hey Wymiatashi,

Let's clear this up plainly: nobody's being told to "pay and stay silent." That's not what we said and not what we meant.

The DM thing isn't about avoiding you, it's about not losing you. When a bug report or a payment issue lands in a mod's personal inbox, it lives and dies there. No ticket number, no history, no way for the next person on shift to pick it up if that mod is offline. Structured channels exist so your report survives past the one person who happened to read it first. That's faster for you, not slower.

Support tickets get tracked, timestamped, and handed off properly. A DM gets read once, maybe, and then buried under the next fifty messages. We're not hiding behind a form, we're making sure your issue doesn't vanish.

And just to set the record straight: KnightFight doesn't have 2 billion players. It's an old-school browser game with a loyal, much smaller crew, which is exactly why we can afford to build a real support process instead of hoping DMs sort themselves out.

If something's genuinely broken in how tickets or feedback get handled, tell us here, we'll take it seriously. That's kind of the whole point of the new setup.

Good hunt!
Your CRATR.games team
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